Roles & Responsibilities

Technical Service :

  • Ensures timely and effective technical support to key and selective customers for effective use of LyondellBasell products with proper value in use positioning
  • Troubleshoots and resolves processing problem and application by providing recommendations or on-site technical support for trials
  • Ensures that product quality complaints are reported investigated and closed within stipulated period and corrective actions initiated wherever required
  • Training of customers and internal staff for use and benefit of LYB products
  • Establish good network with key internal and external stakeholders including customers, machinery manufacturers, OEMs or end users and industry forums

Market / application development :

  • Establish / obtain approval for LYB products at new potential customers for LYB grades
  • Promotes and establishes the new development grades actively at existing and new customers fulfilling the development grade sales targets for Egypt and Sub Saharan Africa
  • Prepares product promotion materials
  • Develop customer specific value propositions for new business development in line with the objectives of business plan
  • Ensure that the samples are delivered in cost efficient manner to the customer
  • Work with end users to obtain approvals for LYB products
  • Gather necessary technical and market trend information, competitor situation and provide feedback regarding any product quality improvements needed and new market requirements
  • Work with processors/ end users for inter-material replacement opportunities

Product development / Innovation:

  • Capture new market needs for product development.
  • Ensure the alignment of innovation project with AFMEI business strategy, supply source strategy and LYB innovation platforms
  • Prepare business case by co-ordinating with respective Sales and ADTS to quantify the differentiated market value for new product development proposal
  • Manage the innovation programme for product development by liaising with respective Business managers, Marketing, R&D and Asset Management
  • Support execution of other innovation programmes in the region with feedback on customer trials and approvals

Product Stewardship and Product risk management:

  • Advise customers on safe use of LYB products for intended application
  • Assess potential risk for use of LYB products in end use application
  • Complete HRAF forms and get required approvals for medical applications
  • Address regulatory requirements of customers in consultation with Product Stewardship. Ensure that regulatory information disseminated to the customers is documented
  • Ensure that external communication is appropriately approved before publishing

Min. Qualifications


  • University degree (or equivalent) in a scientific or technical field.
  • Strong technical knowledge in industrial and consumer applications and product properties

Work Experience:

  • Three (3) years of experience in a technical environment, such as R&D, product/application development, manufacturing with a proven knowledge of LyondellBasell’s products and associated applications, in particular in the relevant application segment.
  • Good understanding of plastics processing technology, testing methods etc
  • In-depth knowledge of LyondellBasell’s products and associated applications
  • Good understanding of product performance and benefits in use which can be used for preparing value proposition for the customer.
  • Knowledge of product safety, food contact approvals etc.
  • Good understanding of market trends, application requirements, customer needs in terms of product, technology and services.
  • Able to build and maintain networks within LyondellBasell and with relevant people and organisations outside LyondellBasell.


  • Fluent in English; one or more other Regional languages are helpful


  • Builds effective teams
  • Collaborates
  • Cultivates innovation
  • Customer focus
  • Demonstrates courage
  • Drives results
  • Ensures accountability
  • Instills trust and exemplifies integrity