Duties/Responsibilities:

  • Hands-on support, calibration, preventative maintenance and other highly skilled technical expertise for a wide array of analytical chemistry instruments (HPLC, LC, NMR, etc.)(Watters, Agilent, etc.)
  • Provide oversight, coordination and direction relative areas of instrument expertise (e.g. HPLC’s) for training, support, PM’s, GLP compliance, etc.
  • Collaborate with external vendors - Hamilton, Agilent, Bionex, HighRes, Douglas Scientific, LGC, Dynamic Devices, Watters, Beckman, etc.
  • Utilize work management software to track issue resolution, progress, instrument history and to communicate with business partners
  • Leverage traditional support skills to resolve issues such as mechanical, electrical and software related issue.
  • Document service records (including GLP compliance), asset management and safety inspections.
  • Commission - assist in installation and validation of equipment into service
  • Assist with OEM vendor coordination, site and safety requirements
  • Work in a business casual environment with flexible work/life opportunities.

Qualifications

  • Bachelor’s or Associates degree with course work related to mechanical or electrical engineering/technician disciplines with 3-5 years of applicable experience or Bachelor’s or Associates degree in Biology/Chemistry disciplines with solid proven experience with automation and instrumentation support and preventative maintenance.
  • Strong understanding of laboratory processes and applications relative to analytical chemistry
  • Strong problem solving, collaboration, communication, customer service and time management skills.
  • Knowledge and experience relative to safety and health
  • Have the right to work in the U.S. without restriction.

Competencies and Experience Desired:

Applicants must be self-motivated and work well with others in a cross-functional team environment to troubleshoot laboratory hardware/software problems, proactively drive preventative maintenance and GLP compliance, ensure quality support resolutions and maintain site & safety protocols. The successful candidate will possess a deep breadth of technical skills relative to analytical chemistry instruments and in: mechanical troubleshooting, instrument repair and customer service. Have the ability and desire to partner with and serve the research community. Possess strong communication, documentation, and training skills. Ability to adapt and gain new technical skills for a continual and rapidly changing research environment. Must present a professional and positive service-oriented disposition.