POSITION RESPONSIBILITIES:

  • Assume leadership role in all Secure Hosting activities ensuring on time delivery and within budget for projects and services as well as the satisfaction of the customer.
  • Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
  • Establish goals that drive the organization to success by understanding the business direction and customer needs.
  • Arranges the right combination of skills and experiences required by engaging Honeywell specialists to quickly address problems as they occur.
  • Perform Application and System administration tasks required to keep the Remote Service Center operational at industry standard level
  • Maintaining and planning of infrastructure used in the delivery of managed security services
  • Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution
  • Contribute to the development of the remote services portfolio.
  • Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
  • Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
  • Maintain industrial safety awareness through the completion of pertinent safety certifications.
  • Configuration and onsite implementation of Secure Hosting solutions.
  • Manage 24 x 7 on-call process as necessary.
  • Availability and Performance monitoring (WMI, SNMP, Syslog) experience
  • Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience
  • Basic administration of databases (MS-SQL, Oracle, MySQL, SQL Queries) experience
  • Systems and network hardening and audit compliance experience
  • SIEM (Splunk, McAfee, etc) experience
  • Microsoft Patch management solutions (WSUS, MSSC) experience
  • Antivirus solutions experience with centralized management (McAfee ePO, Symantec EPM)
  • Working experience with TCP/IP networks (basic network/device configuration, basic firewall/IPS/IDS administration, VPNs)
  • Troubleshooting skills to resolve basic network and application or system integration issues
  • Installation and maintenance of Operating systems experience; Virtual machines and Hypervisors

YOU MUST HAVE

  • Bachelors degree in a computer related field such as Computer Science, Computer information systems, or electronics
  • 7 years of experience in Information Technology
  • CISCO Certified Network Associate
  • Microsoft Certified Solutions Associate

WE VALUE

  • 3 years of years of experience in providing services via remote connectivity
  • Customer service orientated with 2 or more years of experience in an industrial service/project related environment
  • Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues
  • Effective written and verbal skill to enable strong communication capabilities
  • Ability to write documentation and summaries
  • Experience working in industrial industry (Oil and Gas, Chemical industry)
  • Experience securing industrial or corporate networks and assets against cyber threats
  • Process control system design/implementation
  • Minimum of 5 years Process Control experience
  • Safety regulations related to process industry
  • Excellent people management skills, high integrity and honesty
  • Experience operating in a matrix environment