Essential Responsibilities

  • Provide advanced, total system-level troubleshooting, installation, maintenance and service repairs as well as maintaining and calibrating tools and test equipment
  • Liaise with doctors and technicians on equipment status issues to achieve positive resolutions with timely follow-ups
  • Identify new sales opportunities and share these with the account team to help grow our business
  • Take responsibility for warranty and PMS contract cost control, and completing the documents for Field Modifications Instructions and PMS inspections for your accounts
  • Support other Field Engineers with advanced and complex troubleshooting and technical fixes, and playing a leading role on complex and multifunctional system fixes.

Qualifications and experience

  • A diploma, Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology combined with some relevant experience
  • Good technical skills with a systematic and thorough approach to problem solving
  • The ability to plan and organize your work own effectively, and to work with minimal direction
  • Excellent interpersonal, listening and customer service skills – you can deal with differences of opinion tactfully and effectively, and you influence rather than direct
  • Fluent French/English is a must, Dutch is a benefit.

Desirable skills

  • A strong business acumen – you have a good understanding of the factors that influence customer behavior