Essential Responsibilities:

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities:

  • Maintain all models specific to a modality in the assigned area.
  • Perform total system level trouble-shooting on complex multi-symptom problems.
  • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
  • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
  • Assist in the growth and direction of business in geographic area.
  • Responsible for Warranty and PMS contract cost control.
  • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
  • Play a leading role in complex and multifunctional rooms.
  • Share best practices.
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Ensure timely dispatch closure.
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Desired Characteristics:

  • Qualified to degree level or equivalent.
  • Technical and analytical skills, with between two and four years of Field Services experience.
  • Comprehensive knowledge of a specific modality or multi-modalities.
  • Sought by others for guidance and advice.
  • Proficiency in English.
  • Ability to work independently with minimum direction.
  • High work standards and quality.
  • Shows Initiative and motivation.
  • Plans and organizes work effectively.
  • Excellent communication skills, listening skills, and interpersonal skills.
  • Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).