Key responsibilities

  • Technical: Maintains all models specific to a modality in the assigned area.
  • Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
  • Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
  • Acts to ensure satisfaction to primary customers.
  • Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
  • Business growth: Assists in the growth and direction of business in his/her assigned area.
  • Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.
  • Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.


  • Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
  • Minimum of 2-5 years field service experience in healthcare industry or equilvalent
  • Excellent problem-solving skills, able to think outside the box
  • Strong sense of accountability and ownership over customer issues and other responsibilities
  • Strong potential and willingness to learn new techniques
  • Excellent customer service skills; able to deal tactfully and effectively with customers
  • Excellent verbal and written communication skills in English.
  • A good team player and can work seamlessly with cross-functional teams