The Engineer will provide operational support of the Flowserve MonitoringCenter which is responsible for the review and administration of long-term and/orblanket service contracts. The Engineeris accountable for technical review, execution, maintenance, and customersupport. Adherence to standard procedures,timely completion of contract deliverables, and effective cross-functional teamwork within Flowserve.

Responsibilities

  • Receive and disposition customer service calls, emails, and IPS Insight Portal tasks submitted to the Monitoring Center
  • Escalation of customer concerns to appropriate Flowserve resources for resolution
  • Properly execute procedures for Monitoring Center contract deliverables
  • Support report generation with Monitoring Center Project Management team
  • Proactively monitor equipment status and health; identifying and anomalies
  • Continuous evaluation of nuisance alarms with Flowserve Field Engineering Services
  • Follow up on recommendations for pull-through opportunities
  • Analyzes and develops solutions/recommendation's to customer's equipment problem(s)
  • Able to travel to customer's site for local diagnosis and/or support
  • Provide continuous improvement ideas and help drive change management
  • Ensures projects results meet requirements regarding technical quality, reliability, schedule, and cost
  • Compliance with company and department standards for AMSS service contract management
  • Number of issues disposition
  • Issue resolution cycle-timeOn-time delivery of contract deliverable(s) to End Customer
  • Number of System workflow requests issued/closed (Say/Do ratio)

Position Requirements:

  • Undergraduate/Bachelors degree in Mechanical, Process or Industrial Engineering, or related technical field.
  • 5-7 years of technical experience in customer support and/or troubleshooting of rotating equipment.
  • Minimum Category 2 Vibration Certification (ISO or ANSI accreditation).
  • Working knowledge of industrial rotating equipment (pumps, motors, compressors).
  • Clear written and verbal communication skills; to be a professional face of Flowserve to our customer.
  • Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute.
  • Ability to produce professional reports and presentations in keeping with company policies & objectives.
  • Proficiency in Microsoft Office package including spreadsheet, database management, and presentation software.
  • Strong time management and organization skills.
  • Strong analytical and problem solving skills.

Preferences:

  • Experience with monitoring and diagnostics of industrial (IOT) equipment data
  • Familiar with sensors, instrumentation and electronics, wireless systems, and vibration technologies
  • Experience with rotating equipment maintenance, monitoring, reliability, and operations