Role and responsibilities:

System set up and Maintenance

  • Ensure that the wells are commissioned properly and have communication as soon as they are created, as per the First Time Commissioning Procedure.
  • Manage user accounts
  • Setup and manage alarms and notifications in LiftWatcher in coordination with the corresponding AE or Account Manager
  • Maintain LDAP “LiftWatcher Primary Contacts” list of approvers for countries in his area
  • Follow up with AEs, ProSer, InTouch for non-communicating wells
  • Connectivity hardware Inventory, Installation forecast and availability
  • Give support on well connectrf to the system when needed

Diagnostic and Well Evaluation

  • Perform well surveillance by responding to appropriate alarms and well events, notify AE, Account Manager and/or client as appropriate
  • Establish a baseline for system performance. Generate alerts to highlight potential problems and opportunities and follow up with AEs and clients via emails and phone calls
  • Follow well alarms and identifying relevant trend
  • Ensure relevant events are logged in QUEST and LiftIQ with actions to the corresponding GeoMarket/GeoUnit field/Product Line responsible
  • Perform pump diagnostics when needed
  • Deliver email alerts or notification to report: problems, opportunities, changes
  • Generate and deliver Well status daily/ weekly/ monthly report for each well, and other KPI reports for the various clients as per agreements
  • Follow Up with AEs and clients about opportunities for production improvement identified through the pump and/or reservoir diagnostics, on monthly/ quarterly Quality meetings.

Internal and external reporting

  • Present and explain reports to Artificial Lift AEs / Clients
  • Participate in PTA analysis and report
  • Prepare both technical and marketing presentations

Single point of contact and Business Representative 

  • The main point of contact for the clients, sending notifications and reports, presenting & explaining reports results, training in the use of the applications, or any other issue related to the system
  • Generate Real-Time business best practices, case studies, and papers
  • Act as point of contact to implement support for new RTUs and their Field Test
  • Ensure accurate tracking of revenue from LiftWatcher service
  • Contact for Real-Time related cross Product Line activities
  • Gather and transmit requirements for system issues, bug, and needed enhancements, especially capturing client’s needs and requests


  • Conduct quarterly QUEST reports and action items review
  • Conduct monthly/quarterly Service Quality meetings
  • Update legal and technical documentation to comply with local needs/regulations
  • Comply with all the Schlumberger Quality, Health, Safety, and Environment policies and standards in order to ensure a safe workplace and deliver high-quality products
  • Comply with SQ reporting objectives for RT ALSC


  • Mentoring Junior Surveillance Engineers and Technicians working in ALSC
  • Support sales teams in preparation of LiftWatcher and Real-Time services Technical and Commercial section of proposals, for individual sites or tender packages

Qualifications and Experience: 

  • Education: BSc/MSc degree in Engineering
  • Previous Experience and Competencies: At least 3 years’ experience in ESP field service operations and 1-year ALS application engineering or DIFA experience, technical sales/business development. Completed the Artificial Lift Training program and proficient with AL Design and Diagnostics, particularly Electrical Submersible Pumps: down-hole and surface equipment, and its affinity laws. Or Technical Sale profile with a solid understanding of well inflow-outflow concepts
  • Special Training: LiftWatcher, LiftIQ, MS Access Database, and SharePoint, DesignPro Diagnostics, Application Engineering, ESP-Production Engineering, Soft Skills (leadership, technical communication, and presentation)
  • Competencies to be kept current
    • Proficient with down-hole sensor technology and field operations parameters, well tests, others
    • Able to work 12 hours shift constantly and rotate between dayshift and nightshift.
    • Able to discuss with clients in production and reservoir terms
    • Understands how RT data flows and is able to communicate with ProSer and the AEs in system technical subjects
    • Good personnel management, mentoring and coaching skills
  • Candidates must be able to legally work and reside in the US, without sponsorship.