Roles & Responsibilities

  • Provides targeted technical support to strategic external customers, as well as internal customers such as Business, Sales, Marketing, and Manufacturing.
  • Understands customer and market needs, translates these into resin requirements/specifications, and works with cross functional groups to frame these into value added opportunities.
  • Investigates and resolves customer complaints regarding product performance or quality with a long term focus on manufacturing excellence.
  • Initiates and manages value added product and applications development projects in collaboration with other functions including Business, Product Development, Research and Development and Manufacturing
  • Supports profitable product line growth through customer qualifications of new, improved or existing products for existing applications as well as new applications.
  • Participates in and/or leads various activities related to LyondellBasell’s product stewardship protocol.
  • Provides support to manufacturing plants including process improvement initiatives and other activities aimed at operational excellence and continuous improvement in line with business needs.
  • Prepare and deliver technical presentations at meetings or conferences, and actively participate in technical organizations and professional associations related to the targeted markets and technologies.
  • Provide technical advice and training to internal (sales support, technicians, etc. and especially external customers on product recommendations, processing, and application of new or existing products.
  • Assist creation and management of product datasheets, technical bulletins, and other technical product literature and support market development in creation of application and market literature.
  • Known as Subject Matter Expert (SME) for their specific area of responsibility.
  • Primary Internal and External Touch Points

Customer:

  • Technical Management and Engineers, Manufacturing Management and Engineers, Quality Assurance Engineers and Line Operators

Industry Associations:

  • Legislators, Standards Groups and other Industry experts

Internal:

  • Marketing Managers, Asset Managers, Account Representatives, Product Development and R&D Researchers, Manufacturing and Production Engineers, Product Safety Consultants, Specifications Management Consultants, Operations Planners and Supply Chain Representatives

Min. Qualifications

  • Position requires a University / College degree in engineering or the sciences, or equivalent years of relevant experience.
  • Master Degree and PhD are a plus.
  • Polymer extrusion and/or injection molding and/or compounding experience are a plus.
  • Strong leadership, customer focus, results orientation, technological orientation, communication, problem solving, project management and decision making skills are essential for this position.
  • The position requires 20 to 50% travel within the US, Canada, Mexico and South America

Preferred Qualifications

  • Competencies
  • Builds effective teams
  • Collaborates
  • Cultivates innovation
  • Customer focus
  • Demonstrates courage
  • Drives results
  • Ensures accountability
  • Instills trust and exemplifies integrity